We offer returns and exchanges only on the same day(1 day) of delivery. If you do not raise a request within this timeframe, we will be unable to process a return, exchange, or refund.
To be eligible for a return or exchange:
- The plant must be in its original condition and packaging as received.
- The plant should not show signs of damage, repotting, or transplanting.
- Sale items are not eligible for return or exchange.
Exchanges are only applicable if the plant is found to be damaged or unhealthy upon delivery.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.